Refund Policy

Last updated: 2026-11-01

We want every customer to be happy with their IPTV subscription. If our service doesn't work for you and we can't fix it, this policy explains how our 7-day money-back guarantee works.

1. Eligibility for a refund

You can request a full refund within 7 days of purchase if the service doesn't work on a supported device and our support team can't resolve the problem, or if there is a persistent outage on our side.

2. Non-refundable situations

Refunds don't cover requests made after 7 days, problems caused by your internet connection, ISP blocking or an unsupported device, or a change of mind after using the service.

3. Try the free trial first

We recommend our free 24-hour trial before you buy. It lets you check channels, picture quality and your devices at no cost.

4. Contact technical support first

Most issues, such as login errors or buffering, are fixed within minutes. Please message support before requesting a refund so we can try to solve it.

5. How to request a refund

Message us on WhatsApp or email support@iptvserviceusa.us with your order details and a short description of the problem.

6. Processing time

Approved refunds go back to your original payment method within 5–10 business days.

7. Policy updates

We may update this policy from time to time. The date at the top of this page always shows the latest version, and changes never affect refunds already approved.